General terms and conditions

General terms and conditions

Thank you for choosing SSB-Electronic GmbH.

To place an order conveniently please choose one of the following options:

Our business hours are:
Weekdays: Monday to Friday from 08:30AM -12:00PM and 2:00PM - 5:00PM, Friday till 12:00PM

1. Coverage
Between the customer and SSB-Electronic GmbH only the current version of these terms applies; it can be accessed at The customer accepts these terms when placing an order. Confirmation to the contrary by the customer, referring to other terms or conditions of purchase are rejected. Deviations from these terms are only effective if confirmed in writing by the seller. Information, offers, pictures and descriptions of our online offers or in print media are not binding. Misprints, further development and errors are reserved.

2. Online Shop
Orders in our Shop require a registration. Customers will receive a confirmation by email. Already registered customers are asked to use their email address and the received password for identification. Ordering via our Online-Shop is usually the fastest and most reliable way to order. Due to the large number of parallel orders, we can’t confirm all data immediately. On completion of the online order you hence will receive an automatic, non binding order confirmation. This is solely the notice that we received and will check your order. Delivery dates, shipping costs and the resulting total price as well as our bank details will be sent to you separately, mostly within 1-2 business days after receipt of an order.

3. Prices
Price basis for all products from SSB-Electronic GmbH is the Online Shop. Single price lists cease to apply by release of these terms. Prices for all groups of customers, as end customers, special dealers or wholesalers, will be displayed only in the order confirmation or proforma invoice (not in the order receipt confirmation which you will get automatically from our shop) and therefore are not visible in the shop. Without authentication in the system, end customer prices including the currently applicable German sales tax (at the moment 19%) are shown. These end customer prices are the basis for all discounts or dealer’s conditions for all customer groups. Discounts are not granted automatically. Basis for all discounts is the end customer price. For commercial customers it is necessary to send us a commercial register extract. Please direct your request to us in writing or via email.

SSB-Electronic GmbH reserves the right to change prices even at short notice and to pass on changed prices from our suppliers. In that case, the customer shall be entitled to withdraw from his order within one week. The prices communicated by order confirmation or advance invoice are binding.

It is our aim to negotiate purchase prices on an annual basis and to pass this advantage on to you. This gives you, the customer, planning security. However, should current raw material prices on the world markets develop beyond a foreseeable level, we reserve the right to charge a raw material surcharge. We will continue to try to avoid this. The prices shown in the online shop only contain the standard shipping costs for a normal delivery. The exact shipping costs will be shown only in the order confirmation or proforma invoice since these can vary by drum sizes and weight.

4. Offers
The offer platform is the Webshop. We will gladly submit a separate offer to commercial customers in individual cases.

5. Deliveries
SSB-Electronic GmbH delivers in the standard case by United Parcel Service (UPS up to 22Kg) or DHL (up to 30Kg). If you prefer another shipping method, please let us know in advance.

Orders exceeding 30 kg weight are delivered by a freight-forwarding company. Collection by a forwarding company chosen by the customer can only be accepted within the European Community. This has to be announced by the customer in time. Goods which will be collected by customer will be provided into a salvage store at SSB. The invoice will be charged at the time of this transfer.

The length of the cable, which is on a coil, is subjected to a systematic tolerance of + / - 2% of the total length of that coil. This parameter is process-related. The customer accepts this tolerance with their order. Complaints for this reason can not be accepted.

If an item shouldn’t be available, we will inform you immediately. SSB-Electronic GmbH is not liable for delays of delivery caused by the supplier. SSB-Electronic GmbH is entitled to carry out and to charge partial deliveries any time.

6. Methods of payment
The following methods of payment are available: payment in advance, invoice or cash on delivery. New customers and customers outside of Germany are delivered by payment in advance. Customers wishing to pay in advance by bank transfer will receive our bank data together with the order confirmation. After receipt of payment, the goods will be shipped promptly. This does not apply to custom designs. Regular customers within Germany will be supplied by us per direct debit or invoice, too.

In case of payment by bank transfer, all bank charges are the responsibility of the client.

Paper-bound payment carriers such as checks and so on cannot be processed and must be rejected.

7. Payment terms
The ordered goods remain property of SSB-Electronic GmbH, until all outstanding debts are settled by the customer. Payments have to be made free of costs and charges according to the payment deadline. These terms are regarded as accepted by the customer at the latest with the acceptance of the goods or services. The terms of payment begin with the delivery of the goods. The payment target begins with the delivery of the goods by SSB-Electronic GmbH. If goods are being made available for pickup, the transfer of title and start of the agreed payment target will take place by informing the customer that the goods are ready for collection. The customer agrees to that with his order.

Default of payment sets in if the term of payment is exceeded, at the latest 30 days after delivery of the product. If the term of payment is exceeded, all discounts, bonuses and concessions expire. A reminder is not compulsory to exercise legal claims for SSB-Electronic GmbH. If the date of required payment was exceeded, the following fees are demanded by us:

Payment reminder: Goodwill
First Overdue notice: Reminder letter, reminder fee 10 € net
Second Overdue notice: Reminder letter and/or telephone call, reminder fee 18 € net
Third Overdue notice: Obtaining a court order, reminder fee related to effort / reimbursement according to attorneys’ fees.

For chargebacks of direct debits and repayments of double transfers SSB-Electronic GmbH charges an administration and bank fee of 5,00€ net (plus 19% VAT).

Transaction fees from abroad will not be accepted. If this means that the entire invoice amount has not been paid, the difference will be claimed.

Should you reduce invoices without our permission, you will be charged for the additional expenses caused by this, in the form of reminder fees, and the remaining amount will be claimed by all instances.

8. Shipping costs
To allow our customers a simple and transparent calculation of shipping charges, SSB-Electronic GmbH refrains from listing costs for logistics share, warehousing or even fuel surcharges separately. These are already included in our shipping costs.

8.1 Delivery to end customers
All goods are insured with an insurance value of 500 Euro. A higher value insurance is available on request and for an additional charge.

An express shipment is also possible and is calculated by effort. Please specify when ordering.

8.1.1 Standard Delivery within Germany:
The shipping of goods in this zone costs a flat rate of 11 EUR net, plus 4,50 EUR net packaging costs (plus 19% VAT) per package and is carried out by DHL (max. 30 kg) or UPS (max. 22 kg). All UPS shipments weighing more than 22 kg are declared as bulky goods and billed at cost. Standard cash on delivery shipments are made by DHL at the customer's request. These costs 11 EUR net plus 4,50 EUR net packaging costs (plus 19% VAT) + external cash on delivery fee per package.

8.1.2 Standard Shipping within the EU, outside Germany:
The shipment of goods in this zone is calculated according to EU zone tariffs and effort.

8.1.3 Standard Shipping worldwide, outside the EU:
The shipment of goods in this zone is charged at cost.

8.2 Delivery to business customers:
Business customers are served by UPS. The shipping costs are calculated per package with an insured value of € 500, - Euro. A higher value insurance is available on request for an additional charget.

The conditions are the same as in 8.1. above.

8.3 Shipping via forwarding agency
If SSB-Electronic GmbH is the freight carrier (national and international), deliveries via our freight forwarder are generally insured in the amount of the net value of goods. The incurred insurance costs are stated separately in the invoice.

8.4 Packaging regulation
In accordance with the provisions of the packaging regulation, we are obliged to take back packaging of our products which does not have the sign of a system of comprehensive disposal (such as the "Green Point" of Duales System Deutschland AG) and to ensure their reuse or disposal.

For further clarification of the return, please contact us for such products (phone: +49 (0) 2941-93385-0,

We will then tell you a municipal collection center or a disposal company in your area which will take back the packaging free of charge. If this is not possible, you have the possibility to send the packing back to us (SSB-Electronic GmbH, Am Pulverhäuschen 4, 59557 Lippstadt, Germany). The packaging will be reused or disposed according to the packaging regulations.

9. Minimum order value
The minimum order value is 30 € net (excl. 19% German sales tax).

10. Export
We export worldwide on a daily basis. Payment is made in advance (BIC, SWIFT). Foreign orders within the EU will be executed VAT-free, if the VAT-ID number has been given by the customer during the order process. Without a VAT-ID number no VAT can be subtracted. Reclamations because of this reason cannot be acknowledged. SSB-Electronic GmbH reserves the right to re-calculate import duties, brokerage fees and country-specific value added tax sums. On request we take over the formalities for the creation of an export declaration for our customers. For this service we will charge an amount of 15 Euro net. For deliveries with DHL into the EFTA-countries (Iceland, Liechtenstein, Norway, Switzerland) we'll charge an export fee of 24 Euro net.

11. Right of rescission

Valid for transactions with individuals for private purposes.

You have the right to cancel the contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date on which you or a third party named by you, which is not the carrier, the goods have taken physical possession of. (For partial deliveries: The revocation period is fourteen days from the date on which the last installment or the last piece has taken possession of you or a third party named by you, which is not the carrier.)

To exercise your right of cancellation, you must contact us (SSB-Electronic GmbH, Am Pulverhäuschen 4, 59557 Lippstadt, Germany, Phone: 02941-93385-0, Email: sales(at) by means of a clear explanation (such as a letter send by post, fax or email) of your decision to withdraw from the contract. In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.

Effects of withdrawal
If you withdraw from the contract, we shall reimburse you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us expensive type of standard delivery have), and must be repaid immediately at the latest within fourteen days from the date on which the notice has received us through your cancellation of the contract. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in no case you will be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

You only need to pay for any diminished value of the goods if the deterioration in value is not due to examination of characteristics and functioning of the goods.

You bear the direct cost of returning the goods.

Non-existence of the right of cancellation
The right does not apply to contracts for supply of goods which are not pre-made and for whose production an individual choice or decision by the consumer is required, or which are clearly tailored to the personal needs of the consumer.

11.1 Return of Goods
The SSB-Electronic GmbH reserves the right to withhold or demand a processing fee of 10% of the product value for the return of goods after the withdrawal period.

12. Repairs, Warranty
End customers are granted a free correction of defects originating from production faults, by replacement or repair, for a period of 24 months. From the 6th month after purchase the customer has to prove the fault according to § 437 BGB. If the device is opened or unscrewed by the customer, any claim under guarantee expires.

For our products, SSB-Electronic GmbH offers a repair service.

Please dispatch the product to the following address:

SSB-Electronic GmbH, Repair Service, Am Pulverhäuschen 4, 59557 Lippstadt, Germany

Please note:
Any unsolicited sent repair is first calculated with an inspection fee of 35 EUR (incl. 19% VAT). In case of a guarantee this amount will be credited to you again.

We would appreciate it if you can enclose a problem-description in detail. The analysis of the product is based on a cost-estimation fee of 117,00 Euro (incl. 19% VAT). Additional expenses and material costs may be reported separately. SSB does not guarantee any success of repairing or any functionality. Warranty repairs will be free of charge. Please always enclose a copy of the purchase receipt with such a repair. Damage due to overvoltage, lightning strike, reverse polarity or improper access or exposure to severe violence, opening of the device, as well as removal of the serial number are generally excluded from the warranty. No warranty can be provided for claims that cannot be clearly substantiated.

We only accept warranties from our direct partners (customers). We would like to point out that in the event of a guarantee, the product must be returned to us, as only here (main plant) can a corresponding check and correction be carried out for guarantee purposes. Unless explicitly agreed otherwise, the sale takes place with the proviso that the buyer or dealer bears the costs for any on-site maintenance work at the resale location. We expressly point out that our complex mechanical units must be tested prior to dispatch and installation. We are happy to support you with all questions relating to the test process.

13. Unsolicited Submissions
For unsolicited documents, manuscripts, documents or equipment we can provide a guarantee. If, despite careful handling, an item is damaged or lost, SSB-Electronic GmbH shall not be liable therefore.

14. Return of WEEE (Waste of Electrical and Electronic Equipment)
According to the WEEE law we are obliged to take back electrical goods free of charge. If you want to use this service, you may return your old electrical device either in our office or send it to us by parcel.

For this please use our address:

SSB-Electronic GmbH, Am Pulverhäuschen 4, 59557 Lippstadt.

15. Liability
The customer's claims for damages or reimbursement of futile expenses against the seller shall be governed by these provisions outside the warranty law without regard to the legal nature of the claim.

The liability of the seller is excluded - irrespective of the legal grounds - unless the cause of the damage is based on the intent and / or gross negligence of the seller, his employees, his representatives or his vicarious agents. Insofar as the seller's liability is excluded or restricted, this also applies to the personal liability of employees, representatives or vicarious agents of the seller. The liability of the seller under the product liability law remains unaffected (§ 14 ProdHG).

The seller shall be liable for damage resulting from injury to life, body or health resulting from intentional, gross negligence or negligent breach of duty by the seller or a legal representative or vicarious agent of the seller.

Insofar the seller negligently violates a fundamental contractual obligation, ie a duty whose compliance is of particular importance for the achievement of the purpose of the contract (essential contractual obligation or cardinal obligation), the liability is limited on the typically arising damages, i.e. on such damages with their emergence within the framework of the contract. An essential contractual or cardinal obligation in the above mentioned sense is one whose performance the proper execution of this contract is only possible at first and on whose observance the customer can regularly trust and trust.

Data communication over the internet cannot be guaranteed to be error free and / or available at all times. The seller is therefore not liable for the continuous or uninterrupted availability of the website and the services offered.

In case the sellers internet offers refer or link to the websites of third parties, the seller shall not be responsible or liable for the accuracy, completeness of the contents or data security of those websites. Since the seller has no influence on the compliance with data protection regulations by third parties, the customer should check the privacy statements of those pages.

16. Place of jurisdiction
The law of the Federal Republic of Germany applies. The place of fulfillment is Lippstadt, Germany.

17. Data storage and data protection
The data protection regulations of the data protection applies exclusively on the website

18. Final provisions
The fully or partially ineffectiveness of one of the terms and conditions specified above does not affect the remaining terms. In such cases, the Parties will replace the ineffective provisions by effective ones that correspond as far as possible to the intended economic purpose of the provision to be replaced.

Other purchase terms than ours that were attached to an order or inquiry are not applicable. Special, other terms that conflict with our general terms and conditions are valid only if confirmed by us explicitly in written form.

Lippstadt, 2nd of January 2023

We are at your service.
Trust in our expertise.

Do you have any questions about our company, our services or our products?
Then contact us. We are looking forward to talking to you.

© SSB-Electronic GmbH 2024
+49 2941 93385 0
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